we are committed to providing a smooth, private, and professional shipping experience where applicable. This Shipping Policy outlines how deliveries are handled and what customers can expect.
Discreet Delivery
We understand the importance of privacy. All shipments are packaged in a plain, unbranded manner with no identifying descriptions of contents visible on the exterior.
Packages display only:
- The recipient’s shipping address
- A standard return address
- Required postal and courier information
No promotional material or product details are shown on the outside of the package.
Shipping Availability
Shipping availability may vary depending on:
- Destination country or region
- Local regulations
- Courier service limitations
To confirm whether shipping is available to your location, please contact us before placing an order:
Email: infotrippywizards@gmail.com
This allows us to provide accurate information regarding delivery timelines and applicable shipping costs.
Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
Please note that processing time does not include transit time.
Estimated Delivery Time
Delivery times vary depending on your location and shipping method selected.
Estimated transit times typically range from 1–4 business days, but may be longer for international shipments.
Delays may occur due to:
- Weather conditions
- Courier service disruptions
- Public or government holidays
Tracking Information
Once your order has been processed and shipped:
- A tracking number will be provided via email
- You can monitor your shipment directly through the courier’s tracking system
We work with reputable shipping carriers to ensure reliable delivery.
Packaging Safety
All shipments are prepared using secure, protective packaging to minimize the risk of damage during transit. Our packing process is designed to ensure items arrive intact and in good condition.
If your order arrives damaged, please contact us immediately with photos of the package and contents so we can review the issue.
Damaged or Incorrect Deliveries
If you receive:
- A damaged package
- Incorrect items
- Missing items
Please email us within 48 hours of delivery with:
- Photos of the package and contents
- Your order details
We will review each case individually and determine an appropriate resolution.
Delivery Attempts & Failed Delivery
- Shipments may require an adult recipient at delivery
- If delivery is unsuccessful, the courier may attempt redelivery or return the package
We are not responsible for delays or returns caused by:
- Incorrect shipping addresses
- Recipient unavailability
- Courier policies
Shipping fees are non-refundable once an order has been dispatched.
No Local Pickup
We do not offer local pickup or warehouse collection.
All orders must be shipped via our approved delivery partners.
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting.
Contact Information
For shipping-related questions or concerns, please contact us at:
Email: infotrippywizards@gmail.com